If you’ve been injured, suffered housing disrepair, experienced medical negligence, or lost money to mis-selling, you don’t have to navigate it alone. This guide explains—step by step—how National Claims helps you start a no win no fee compensation claim and what to expect, from evidence to typical payouts.
After any accident or negligence, prioritise treatment, report what happened, and gather basic evidence (photos, witnesses, receipts). Then speak to National Claims for fast, no-win-no-fee guidance. We assess your eligibility, estimate compensation using the Judicial College Guidelines, and connect you with experienced solicitors to pursue the maximum award.
Who we help (and what you can claim for)
We support victims across multiple claim types:
- Personal Injury & Accident at Work (including slips, trips and falls, spinal and brain injury, and pedestrian injuries).
- Road Traffic Accidents and car hire compensation claims after non-fault incidents.
- Housing Disrepair (damp, mould, leaks, heating/electrical hazards).
- Medical Negligence (GP, hospital, dental errors).
- Financial Mis-selling (e.g., unsuitable loans or products).
- Occupiers’ Liability (injuries on someone else’s premises).
You can typically claim for:
- Pain, suffering and loss of amenity (general damages).
- Lost earnings (including overtime/bonuses) and future loss.
- Treatment, rehabilitation, travel and care costs.
- Home adaptations and special equipment (for serious injury).
- Property damage and out-of-pocket expenses.
The best first step after suffering a work-related injury (UK)
1) Prioritise your health
Call 999 for life-threatening injuries. Otherwise use NHS 111 or see your GP. Employers must have first-aid arrangements, but you should still seek proper medical assessment and keep copies of notes.
2) Report and record it straight away
Tell your manager and record the incident. If your workplace has 10+ employees, the law requires an accident book. If there isn’t a book, write to your manager with the date, time, location, what happened, injuries, and any witnesses—keep a copy.
3) Check if it’s RIDDOR-reportable
Serious injuries, certain diseases, dangerous occurrences and over-7-day incapacitation must be reported by the employer under RIDDOR 2013. Ask your employer to confirm they’ve reported when required.
4) Secure evidence early
Photograph the scene and defects. Save emails, rotas, training records and risk assessments if you have them. Collect witness details and request CCTV promptly. This speeds up liability decisions later.
5) Know the time limit
You usually have three years from the accident (or date of knowledge) to start court proceedings for a personal injury claim.
Quick checklist you can follow today
- Get treated and follow medical advice.
- Report the accident and get a copy of the entry.
- Note any time off work and symptoms.
- Keep receipts for travel, prescriptions and care.
- Photograph equipment, the area and your injuries.
- Ask HR about RIDDOR if your injury is serious.
Evidence that strengthens your claim (checklist)
- Medical diagnosis and follow-up notes (download via the NHS App or request from the hospital).
- Photos/video of hazards, disrepair, vehicles, and injuries.
- Witness names and contact details.
- Accident book entries and any RIDDOR references (for workplace incidents).
- Financial proof: payslips, invoices, care/travel receipts, medication costs.
- A short daily symptom diary and records of missed activities or milestones.
Compensation: what might you recover?
Courts value pain and suffering using the Judicial College Guidelines (JCG), then add your financial losses (earnings, treatment, travel, care, damaged items). As a very rough guide, minor back/soft-tissue injuries often fall in the low thousands to around £12,000, depending on recovery time and symptoms. Your total can be higher once lost earnings and other expenses are included.
People also ask
Q1. Do I have to use the accident book?
Yes if your employer has 10+ staff. Otherwise, make a written report and keep a copy.
Q2. Who makes a RIDDOR report—me or my employer?
The employer or person in control of the premises must report qualifying incidents. You can and should prompt them to do so.
Q3. Can I be disciplined for reporting an injury?
You have legal protection from detriment or dismissal over health and safety concerns. Seek advice if you’re pressured not to report.
Q4. What if I realise later that I’m injured?
Record the symptoms as soon as you notice them, get medical advice, and update the accident record. The three-year limit usually runs from when you knew of the injury.
Talk to National Claims
You focus on recovery; we’ll handle the rest. National Claims will put you in touch with our panel of solicitors who would help you win your compensation claim on a No Win, No Fee basis. For clear, friendly guidance on reporting, evidence and valuation— Start your claim today.
About National Claims
This article was written by the National Claims content team. Our specialists have years of experience helping people across the UK with personal injury, road traffic accident, and housing disrepair claims. We work alongside regulated solicitors to ensure our information is accurate, up-to-date, and genuinely useful for anyone seeking to understand their rights after an accident.
We’re proud of our excellent customer reviews
We thrive on delivering exceptional service and ensuring our clients’ satisfaction. Don’t just take our word for it. Check out some of our independent reviews to see what our clients have to say.
Excellent
This firm is excellent, they sorted out my car pay out and injury claim very fast, they always communicate with you all the time.
My accident case was dealt with confidence and with great result of the outcome, especially James kept me informed all the time.
I was very impressed at the way my inquiry was treated. I was listened to attentively and everything I needed to know was explained to me.
