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Can I Get a Hire Car Whilst My Car Is Being Repaired?

Learn more about how we can handle hire and repairs

If you’ve ever found yourself in a situation where your car needs repairs, you’re not alone. It’s a scenario that most of us will encounter at some point in our lives. When your trusty vehicle is in the shop, you might wonder, “Can I get a hire car whilst my car is being repaired?” The answer is yes, in many cases, but there are some important considerations and qualifications to keep in mind. In this article, we’ll explore the options available to you and how to go about securing a hire car during your car’s repair period. We will also walk you through the process of making a road traffic accident claim.

The Need for a Hire Car: A Common Dilemma

Imagine you’re cruising down the road, enjoying your morning commute, when suddenly, your car starts making strange noises, and the dashboard lights up like a Christmas tree. It’s a situation that can be both stressful and inconvenient. After a quick trip to the mechanic, you receive the dreaded news that your car needs significant repairs that will take several days to complete.

Now, you’re faced with a dilemma. How will you manage your daily commute, errands, and responsibilities without your car? This is where the idea of getting a hire car, also known as a courtesy car or rental car, while your vehicle is being repaired becomes a lifesaver.

Understanding Courtesy Cars

A courtesy car, or hire car, is a temporary replacement vehicle provided to you while your own car is in the repair shop. It’s designed to minimise disruption to your daily life and keep you mobile when your primary mode of transportation is unavailable.

Qualifying for a Courtesy Car

The availability of a courtesy car depends on several factors, including your insurance coverage, the circumstances of the repair, and the policies of the repair facility. Let’s break down these factors to give you a better understanding of whether you can get a hire car whilst your car is being repaired.

Insurance Coverage

One of the key determinants of whether you can get a courtesy car is your insurance policy. In some cases, your comprehensive car insurance may include a provision for a courtesy car during repairs, but this isn’t always the case. It’s essential to review your insurance policy to understand what it covers. If you have this coverage, it can significantly simplify the process of obtaining a hire car.

Fault in an Accident

If your car is in the shop due to an accident that wasn’t your fault, you may be entitled to a courtesy car provided by the at-fault party’s insurance company. In such situations, it’s crucial to exchange insurance information at the scene of the accident and notify your insurer promptly.

Third-Party Claim

If the repairs are part of a third-party claim, you may still be eligible for a hire car, but it will typically be provided by the at-fault party’s insurance company. Your ability to secure a courtesy car may depend on the progress of the claim and the policies of the involved insurance companies.

Rental Car

If you don’t have insurance coverage for a courtesy car and the repair shop doesn’t provide one, you can always rent a car independently. However, this option will be at your expense, and you’ll need to ensure you have a valid driver’s licence and meet the rental car agency’s requirements.

The Benefits of Having a Courtesy Car

Having access to a courtesy car while your vehicle is being repaired can provide numerous advantages:

Continued Mobility

The most obvious benefit is that you can continue your daily activities, including commuting to work, running errands, and taking care of your family, without major disruptions.

No Interruption to Your Routine

A courtesy car ensures that you don’t have to adjust your schedule to accommodate the repair process. You can maintain your regular routine without relying on public transportation or alternative arrangements.

Peace of Mind

Knowing that you have a replacement vehicle at your disposal can alleviate the stress that often accompanies car repairs. You won’t need to worry about how you’ll get by without your car.


Courtesy cars are typically provided by reputable rental agencies, ensuring you have access to a well-maintained and reliable vehicle. This can be especially comforting if your car is undergoing extensive repairs.

Making a Road Traffic Accident Claim with National Claims

If you’ve been involved in a road traffic accident, you may find yourself in a situation where your car needs repair, and you’re wondering, “Can I get a hire car whilst my car is being repaired?” At National Claims, we understand the challenges you face during this time, and we’re here to guide you through the process of making a road traffic accident claim and securing a hire car.

The Importance of a Road Traffic Accident Claim

Before we delve into the details of obtaining a courtesy car, let’s emphasise the significance of making a road traffic accident claim. When you’re involved in an accident that wasn’t your fault, it’s essential to protect your rights and seek compensation for the damages you’ve suffered.

Medical Expenses

Road traffic accidents can result in injuries that require medical attention. A successful claim can help cover your medical expenses, including hospital bills, rehabilitation, and ongoing treatment.

Vehicle Repairs

As we’re discussing in this article, your vehicle may require repairs following an accident. A road traffic accident claim can ensure that the costs of repairing or replacing your vehicle are covered.

Lost Wages

If your injuries prevent you from working, a claim can compensate you for the income you’ve lost during your recovery period.

Pain and Suffering

Emotional and psychological distress are common after a road traffic accident. A claim can account for your pain and suffering, helping you move forward with your life.

The National Claims Process

At National Claims, we specialise in helping individuals like you navigate the road traffic accident claim process. Here’s how we can assist you in obtaining a hire car whilst your car is being repaired:

Contact Us

As soon as you’ve been involved in a road traffic accident, contact National Claims. Our experienced team will guide you through the initial steps of making a claim.

Assessment of Fault

We’ll work diligently to determine who was at fault in the accident. If it’s clear that the other party is responsible, we’ll proceed with your claim.

Courtesy Car Arrangement

If the other party is at fault and you need a hire car while your vehicle is being repaired, we’ll coordinate the arrangement for you. National Claims will ensure that you receive a suitable replacement vehicle promptly.


Our team will assist you in gathering the necessary documentation to support your claim. This may include police reports, medical records, and repair estimates.

A car on a quiet road


In the face of a road traffic accident that leaves your vehicle in need of repair, the question of whether you can get a hire car whilst your car is being repaired is an important one. While the answer depends on various factors, including your insurance coverage and the circumstances of the accident, there are options available to ensure you remain mobile during the repair process.

At National Claims, we understand the challenges you face in the aftermath of an accident. We’re here to guide you through the road traffic accident claim process and facilitate the provision of a courtesy car if you qualify. Our commitment is to help you secure the compensation you deserve for the damages you’ve suffered, making the road to recovery as smooth as possible.

So, when you find yourself in the unfortunate situation of needing both car repairs and a replacement vehicle, remember that National Claims is here to support you every step of the way. Don’t hesitate to reach out to us for expert assistance and peace of mind during a challenging time.

Contact us to get a start on your claim for your road traffic accident and see how we can help with your hire car.

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