Faulty Product Claims

As a customer, you should always feel confident that the things you purchase are safe to use, particularly in your own home.

What is a Faulty Product injury?

It is a situation in which someone is injured as a result of using a product that does not perform properly and causes physical harm. If a faulty product has harmed you or caused damage to your property or possessions, you may be able to claim compensation from the manufacturer.

Common faulty product examples include:

Some types of services are also included under defective products. For example, if you are injured by a service provider such as a hairdresser or masseuse, you could claim compensation for injury due to a defective product.

How much compensation can I claim for a faulty product?

Because each faulty product damage is unique, the amount of compensation paid out may change between claimants. The magnitude of your injuries, loss of wages, and expected future losses are all factors that contribute to the ultimate sum.

Am I eligible to make a claim?

The manufacturer and sellers of products have a duty to ensure that the products they produce and sell are safe to use.
The law requires all manufacturers to ensure that all products that are put out in the market for consumers to buy are safe to use.
According to the Consumer Protection Act 1987, anybody who sustains a personal injury due to a faulty product may be entitled to recover losses for their personal injuries as well as damage to their property and possessions.

You may be able to make a claim if:

What is a Faulty Product injury?

More often than not you will meet stiff resistance from the retailer when you try to claim compensation, whether in the form of a refund, repair or replacement. To make a successful defective product injury compensation claim, there are a few things you must do.
Steps necessary to make a successful faulty product injury claim:
If, after sending the formal intimation, your problem is still not resolved, you may be able to claim compensation by filing a case in the small claims court.

Find out if you have a claim

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Our expert panel of solicitors can typically confirm almost immediately whether your claims application is likely to be successful and also give you an indication of how much you could potentially claim for.