Have you ever bought a product expecting it to work properly, only to end up injured because it was faulty? If this sounds familiar, you’re not alone—and you may have legal rights to claim compensation for a faulty product in the UK. This article will explain how you can sue a company for a product faulty enough to cause harm, what steps to take, and how much compensation you could be entitled to.
Let’s break this down in a simple and straightforward way.
What Is a Faulty Product?
A faulty product is any item that is not safe for its intended use. This could mean a defect in its design, a mistake during manufacturing, or even incorrect instructions that lead to injury.
Examples of faulty product injury claims include:
- An exploding battery causing burns
- Contaminated food causing illness
- Faulty electrical leading to electric shocks
- Furniture collapsing because of poor build.
Under the Consumer Protection Act 1987, manufacturers and sellers have a legal responsibility to ensure products are safe.
Can You Sue for a Faulty Product Injury?
Yes, you absolutely can.
If you’ve been injured by a defective product, UK law allows you to sue for compensation. Whether it’s a physical injury, psychological trauma, or financial losses (like lost income or medical costs), you have rights.
To make a faulty product claim, you must show:
- The product was defective
- You suffered an injury or loss
- The product directly caused the injury
Who Can You Sue?
Several possible parties exist that you can hold responsible, including:
- The manufacturer
- The importer (if the product was made abroad)
- The retailer (especially if the product was own-brand)
You don’t always need to prove negligence. The law imposes strict liability—meaning manufacturers can be held accountable even if they didn’t act carelessly.
What Should You Do After an Injury from a Faulty Product?
Here’s a quick step-by-step:
- Seek medical attention – Your health comes first.
- Keep the product – Do not throw it away; it could be vital evidence.
- Take photos – Document injuries, damage, and the product itself.
- Report the incident – Let the retailer and manufacturer know.
- Gather receipts – Proof of purchase strengthens your claim.
- Speak to a solicitor – Get legal advice as early as possible.
This is where National Claims can help. We’ll connect you with experienced solicitors who can guide you through your faulty product claims and help you build a strong case.
How Much Compensation Can You Claim?
The amount varies based on how serious the injury is, but you can typically claim for:
- General damages – Pain, suffering, and loss of enjoyment
- Special damages – Loss of earnings, medical bills, travel costs, etc.
Example Compensation Estimates:
- Minor burns or cuts: £1,000 – £3,000
- Serious injuries (fractures, permanent scars): £5,000 – £20,000
- Life-altering injuries: £50,000+
Remember, every case is different. An experienced solicitor will assess your unique situation and fight for the maximum compensation you deserve.
How Long Do You Have to Make a Claim?
In the UK, you generally have three years from the date of injury or the date you became aware of it to file a claim.
If the injured person is a child, the three-year limit starts when they turn 18.
Acting early gives you a better chance of success, as evidence will be fresher and easier to gather.
Real-World Cases: Faulty Products in the News
Several high-profile cases show how common these incidents can be:
- In 2023, several baby chairs were recalled because of the risk of injury after multiple reports of them collapsing.
- In 2024, a major phone manufacturer faced a lawsuit after users suffered burns from overheating devices.
The UK government actively monitors such recalls and alerts consumers via the Product Recalls and Alerts section on GOV.UK.
Why Choose National Claims?
Dealing with the aftermath of a faulty product injury can be overwhelming. That’s why National Claims is here to make things easier.
We’ll put you in touch with experienced solicitors who specialise in faulty product injury claims. They’ll handle everything from assessing your case to dealing with insurers and negotiating your compensation.
We work with experts who:
- Understand product liability law
- Work on a No Win, No Fee basis
- Prioritise your recovery and your rights
Can You Sue a Company for a Faulty Product?
Yes, you can sue a company in the UK for a faulty product that caused an injury. Under the Consumer Protection Act 1987, you may be entitled to claim compensation from the manufacturer, importer, or retailer responsible for the defective product. National Claims connects you with expert solicitors to support your case.
Final Thoughts
Injuries from product faulty items can turn your life upside down. But you don’t have to suffer in silence. With the right legal support, you can make a faulty product injury claim and get the compensation you deserve.
Whether it’s a household item, a beauty product, or something you never expected to fail—you have rights. Let National Claims help you take the next step and connect you with someone who will fight your corner.
Contact National Claims today, and we will put you in touch with an expert solicitor who can guide you through the claims process.📞 Call us now free 0800 029 3849 or 📩 Submit an online enquiry to speak to our team. Your safety and well-being matter, and we’re here to help.
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Excellent
This firm is excellent, they sorted out my car pay out and injury claim very fast, they always communicate with you all the time.
My accident case was dealt with confidence and with great result of the outcome, especially James kept me informed all the time.
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