Mechanic inspecting car engine

Car Repairs Following a Road Traffic Accident

Learn what happens with your car following a road traffic accident

Car repairs following a road traffic accident can be a stressful and inconvenient experience for any driver. From minor fender benders to more severe collisions, accidents can leave your vehicle damaged and in need of professional attention. In this article, we will explore the process of car repairs after a road traffic accident, including the possibility of obtaining a courtesy car and how to navigate the claims process.

Can I Get a Courtesy Car for Repairs?

One of the first questions that may come to mind after being involved in a road traffic accident is whether you can get a courtesy car while your vehicle is being repaired. The answer to this question depends on several factors.

At National Claims, we provide you with a like-for-like vehicle following your road traffic accident. Not only this, we will also make sure your car is getting the repairs it needs in an approved garage. For example, if your car is a Toyota, we will get your car in a garage that specialises in fixing that particular car. 

Contacting National Claims Following Your Road Traffic Accident

Once you’ve addressed the immediate concerns at the accident scene, such as ensuring the safety of all parties involved and notifying the authorities if necessary, it’s time to initiate the car repair process. One option to consider is contacting a reputable claims management company, such as National Claims, that specializes in assisting individuals with road traffic accident claims.

National Claims has a team of experienced professionals who can guide you through the claims process, ensuring that you receive the support you need during this challenging time. Their knowledgeable staff can help you understand your rights, liaise with insurance companies, and coordinate the necessary repairs for your vehicle.

When reaching out to us at National Claims, it’s important to provide us with all the relevant details regarding the accident. This includes information such as the date, time, and location of the incident, the parties involved, and any available evidence, such as photographs or witness statements. The more information you can provide, the better equipped we are to handle your claim effectively.

The Claims Process: From Assessment to Car Repairs

Once you’ve contacted National Claims, we will begin the claims process on your behalf. This typically involves several steps, each aimed at ensuring a fair and efficient resolution to your claim.

Assessment and Documentation

First, one of our claims specialists will assess the extent of the damage to your vehicle. We may arrange for a professional inspection or request photographs of the damage to evaluate the repairs required accurately. This assessment is crucial for determining the estimated cost of repairs and ensuring that all necessary work is included.

Courtesy Car Provision

We will assist you in arranging a temporary replacement vehicle. We will coordinate with rental car companies or facilitate the provision of a courtesy car through their network of partners, ensuring that you have a means of transportation while your car is being fixed.

Two wrenches


Experiencing a road traffic accident is a challenging and often overwhelming situation. However, by understanding the process of making a claim, seeking the necessary support, and cooperating with your insurance provider and claims management company, you can navigate through the process more smoothly. Remember to gather all relevant information, seek medical attention if needed, and engage the services of us at National Claims to ensure the best possible outcome for your claim. With perseverance and the right support, you can overcome obstacles and move forward with confidence.

Contact us straight away to get started on your claim and to find out more about the road traffic accident claims process. 

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