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Challenging Landlord Charges for Services in the UK

Find out more about what power you have to hold your landlord accountable about certain service charges

Renting a property can be a wonderful experience, providing you with a cozy home to live in. However, it comes with its fair share of responsibilities and costs, including service charges. As a tenant, you have certain rights, and understanding them can help you challenge unfair service charges imposed by your landlord in the UK. In this article, we will explore the ins and outs of challenging these charges, what to do if you believe they are unfair, and whether landlords can increase service charges. We will also walk you through what steps you need to take in order to make a housing disrepair claim.

What Are Service Charges?

Before we dive into the process of challenging landlord charges, let’s first understand what service charges actually are. Service charges are additional costs paid by tenants to cover the maintenance and upkeep of communal areas in a rental property. These charges typically include expenses for cleaning, gardening, repairs, building insurance, and other shared amenities like elevators and lighting.

How Do I Challenge Unfair Service Charges?

Imagine this scenario: You receive a hefty service charge bill from your landlord, and it feels unjustified. What do you do next? The first step is to carefully review the charges and assess if they comply with the terms of your tenancy agreement.

Scrutinise the Tenancy Agreement

Your tenancy agreement is the key document that outlines the terms of your rental arrangement, including the service charges you are responsible for. Thoroughly read through this agreement to ensure that the charges imposed by your landlord align with what was agreed upon when you moved in.

Request a Detailed Breakdown

If the service charge seems excessive or unclear, don’t hesitate to reach out to your landlord and request a detailed breakdown of the costs. A transparent and itemized list will help you understand what you are paying for and identify any potential discrepancies.

Can a Landlord Increase Service Charges?

Now, let’s address the question of whether landlords can increase service charges during your tenancy.

Reasonable Notice Period

According to the UK law, a landlord can increase service charges, but they must provide reasonable notice before implementing any changes. This notice period allows you to prepare for the increased costs and gives you time to assess the reasonableness of the proposed adjustments.

Changes Based on Actual Costs

Landlords are generally allowed to increase service charges if there is a legitimate reason, such as a rise in the actual costs of maintaining and managing the property. However, it is crucial for landlords to provide evidence of these increased costs to justify the raise in service charges.

Consultation Requirements

In certain cases, landlords must consult with tenants before making any significant changes to the service charges. If a landlord fails to do so, you may have grounds to challenge the increase as unfair.

Prohibition of “Profit-Making”

It’s essential to note that landlords are not permitted to profit from service charges. The charges should only cover the actual costs incurred in maintaining and providing the services outlined in the tenancy agreement.

A graph showing profit

Making a Housing Disrepair Claim

As a tenant, you have not only the right to challenge unfair service charges but also to live in a property that meets certain minimum standards of repair and maintenance. If you find yourself in a situation where your rental property is suffering from housing disrepair, you may be entitled to make a housing disrepair claim against your landlord.

Document the Disrepair

The first step in making a housing disrepair claim is to thoroughly document the issues you are facing in the property. Take photographs or videos of the disrepair, noting the date they were taken. Additionally, keep a written record of any conversations with your landlord regarding the issues and their response, if any.

Inform Your Landlord

Notify your landlord about the disrepair in writing, providing a detailed list of the problems you have observed. Request that they carry out the necessary repairs within a reasonable timeframe.

Seek Legal Guidance

If your landlord fails to address the disrepair or refuses to take action, it may be time to seek legal guidance from us at National Claims. Our claims specialists will guide you through the claims process and ensure that you understand your rights and options.

Contact the Local Authority

In some cases, especially if the disrepair poses health and safety risks, you can contact the local authority’s environmental health department. They have the power to inspect the property, serve legal notices to your landlord, and even carry out the repairs themselves if necessary.

Initiate Legal Proceedings

If all else fails, you may need to consider initiating legal proceedings against your landlord. This is typically done through the courts and can help you seek compensation for the inconvenience and harm caused by the disrepair.


Living in a rented property comes with its challenges, including dealing with service charges and potential housing disrepair issues. As a tenant in the UK, it’s crucial to understand your rights and take necessary steps to protect yourself from unfair practices.

Challenging landlord charges for services requires a careful review of your tenancy agreement, seeking a detailed breakdown of costs, and considering mediation or applying to the First-tier Tribunal if needed. Remember, landlords can increase service charges, but they must adhere to reasonable notice periods and provide evidence for cost increases.

Similarly, in the case of housing disrepair, documenting the issues, informing your landlord, seeking legal guidance, and involving the local authority if necessary can help you make a valid claim and ensure your living conditions are safe and habitable.

By staying informed and proactive, you can navigate the challenges of renting with confidence, secure in the knowledge that you are aware of your rights and options as a tenant in the UK.

Contact us today to find out more about how to start your claim and to learn more about National Claims.

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