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Defective Product

Defective Product Injury Claims Guide: What You Need to Know (UK)

UK Defective Product? Know Your Rights!

Picture this: you buy a shiny new appliance, excited to use it. But then disaster strikes. The product malfunctions, and you’re left injured. A defective product can cause a whole lot of unexpected pain and hassle – but what can you do about it? If you’ve been hurt by something faulty, it’s important to understand how defective product injury claims work in the UK. You might be able to get compensation. Let’s dive in!

Have you ever been hurt by a faulty product? Maybe it was a toy that broke and caused serious cuts, or an appliance that malfunctioned, leading to a bad burn. It’s frustrating, and sometimes, it’s far worse than that. If something like this has happened to you, you might be wondering what your legal options are. The good news is, in the UK, you do have the right to seek compensation. Let’s unravel the world of defective product injury claims so you understand what steps you can take.

What is a “Defective Product”?

Okay, let’s start at the beginning. A defective product is anything – a toy, an appliance, a piece of furniture, a car part – that isn’t as safe as you’d reasonably expect it to be. Here are a few typical reasons why a product might be considered defective:

Design flaws:

The design of the product poses a fundamental issue, rendering it unreasonably dangerous.

Manufacturing defects:

 A problem occurred during production, like a missing safety component, that makes the product unsafe.

Inadequate instructions or warnings: 

The product doesn’t come with proper guidance on how to use it safely, or lacks warnings about potential hazards.

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The Law on Your Side: The Consumer Protection Act 1987

The Consumer Protection Act of 1987 is your best friend when it comes to defective product claims. This piece of legislation states that the producer (usually the manufacturer) of a defective product is responsible for any harm that product causes. The Consumer Protection Act (1987) is on your side. It holds producers strictly liable for harm caused by faulty products. This means you only need to prove the defect and your injury, not the producer’s negligence.

Who Can You Claim Against?

This is where it gets a bit interesting. While the producer/manufacturer is primarily responsible, you don’t necessarily have to limit your claim to them. Under the Consumer Protection Act, you could also consider making a claim against:

  • The importer: The company that brought the product into the UK.
  • The retailer: The shop or website where you bought the faulty item.
  • Anyone else in the supply chain: This might include wholesalers or distributors in some cases.

What Types of Injuries Can You Claim For?

It’s not just about the physical injury itself. There’s a whole range of things you might be able to seek compensation for in a defective product injury claim, including:

1. Medical expenses:

This includes treatment costs, hospital stays, rehab, and needed medications.

2. Lost wages: 

Missed work due to injury? You can claim back lost income.

3. Pain and suffering: 

Injuries cause stress. Get compensation for emotional distress.

4. Property damage: 

Broken stuff from the faulty product? Include it in your claim.

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The Key to a Successful Claim: What You Need to Prove

Now, let’s get into the nitty-gritty. To have a solid defective product injury claim, here’s the evidence you’ll generally need to gather:

  • The product caused your injury: You need a clear link between the defective product and your specific injury. Medical records or expert witnesses can help.
  • The product was defective: This is where getting the product professionally examined becomes crucial.
  • You suffered damages: Keep detailed records of medical bills, receipts for related expenses, and documentation of any lost income due to time off work.

Time is of the Essence: Limitation Periods

One incredibly important thing you need to be aware of is the time limit for bringing a claim. In general, you have three years from the date you were injured (or from the date you discovered the product was defective, if that’s later) to start your legal claim. It’s always best to act quickly so you don’t risk missing important deadlines.

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Making a Defective Product Injury Claim with National Claims

At National Claims, we understand that experiencing an injury due to a defective product can be a shocking and frustrating experience. Our team will connect with expert personal injury specialists who are here to help you through the claims process, passionately fighting for the compensation you deserve.

Free Consultation

It all starts with a free, no-obligation consultation to discuss the details of your case. We’ll listen carefully to understand how the product caused your injury and assess the strength of your potential claim. This helps us provide you with clear information and guidance on how to proceed.

No Win, No Fee

We believe access to justice should be for everyone. That’s why we offer “No Win, No Fee” arrangements, eliminating upfront legal costs. If we don’t win your case, you don’t owe us any fees. This gives you peace of mind to pursue your claim knowing we share the same goal.

*Customers pay up to 25% (incl. VAT) of the amount recovered towards solicitor costs and if you cancel outside your cooling off period, you may be charged a fee.

Compassionate Support

We know defective product injuries can be stressful and traumatic. You’ll receive caring support throughout the claims process. We’re available to answer those tough questions, offer reassurance when you need it, and provide emotional support during this difficult time.


A defective product injury isn’t just a minor inconvenience, it’s a violation of your basic consumer rights. Suffering an avoidable injury, along with all the potential costs and disruption can be incredibly stressful, and understandably frustrating. Don’t hesitate to talk to us and explore your options for compensation. Remember, the Consumer Protection Act 1987 exists to protect you, and with the right expertise, you can hold the responsible parties accountable.

Contact us today to speak to one of our claims agent who will be able to help you get started on your claim.

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