Faulty Heater in Social Housing? Fix It Now! (Safety Tips Included)

Social housing heating issues? Get help.

Living in social housing comes with a lot of perks – affordable rent, a sense of community, and (ideally) a warm and cozy home. But what happens when the brrr sets in and your heating system decides to take a vacation? A faulty or unsafe heating system in your social housing can be a real drag, leaving you shivering and scrambling for solutions. Don’t worry, we’ve got your back! This guide will equip you with the knowledge to tackle a malfunctioning heater head-on, ensuring you stay safe and get your home toasty again in no time. We

Signs Your Social Housing Heating Needs Help

Before we dive into solutions, let’s identify the culprits. Here are some telltale signs your heating system might be playing hooky:

  • The house just won’t get warm: This is the most obvious clue, of course. No matter how high you crank the thermostat, the temperature stubbornly refuses to budge.
  • Strange noises: Is your boiler groaning like a rusty swing set or hissing like a disgruntled goose? Unusual sounds coming from your heating system can indicate anything from loose parts to leaks.
  • Cold radiators: Even with the heating on full blast, your radiators remain stubbornly cool to the touch. This suggests a problem with circulation or the boiler itself.
  • Pilot light woes: If you have a gas boiler, a flickering or extinguished pilot light is a red flag and could indicate a gas leak or other safety hazard.
  • Damp and condensation: A poorly functioning heating system can lead to increased moisture in the air, causing damp patches and condensation on windows.

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Staying Safe When Your Social Housing Heating Goes Rogue

A faulty heating system can pose some serious safety risks, so it’s crucial to prioritize your safety while you wait for a fix. The first and most important step is to identify any potential gas leaks. If you smell gas, which is odorless, or suspect a leak for any reason, turn off the boiler immediately at the mains. Don’t hesitate – even a small leak can be deadly. Open all windows in your home to ventilate the space and evacuate the property as quickly as possible. Once you’re safely outside, call the National Gas Emergency Service.

Fire Risks from Faulty Heating

Faulty wiring or overheating boilers can also be fire hazards. If you notice any burning smells or see signs of scorching on your heating system, turn it off at the mains immediately. This will prevent the issue from escalating and potentially causing a fire. In these situations, don’t attempt to be a hero – call the fire brigade on 999 without delay.

Electrical Issues: Leave it to the Professionals

Finally, remember to leave any electrical issues to the professionals. Never attempt to fix electrical faults yourself, as there’s a high risk of serious injury. If you suspect an electrical problem with your heating system, report it to your social housing provider and wait for a qualified electrician to handle the repairs.

Getting Your Heating Back on Track: Reporting and Repairs

Once you’ve ensured your safety, it’s time to get your social housing provider involved to fix the faulty heating system. Don’t suffer in silence – the sooner you report the issue, the sooner you’ll be back to enjoying a warm and comfortable home. Most social housing providers have a dedicated repairs hotline or online reporting system. Find the appropriate channel and clearly explain the problem you’re experiencing. Be sure to mention any safety concerns you have, such as a suspected gas leak or signs of overheating.

Keeping a Record for Your Protection

It’s also important to keep a record of everything related to the repair process. Document the date you reported the issue, who you spoke to at your social housing provider, and any reference numbers they provide. Keep copies of emails or any written communication for your records.

Prioritizing Repairs in Urgent Situations

In cases of severe weather or when your health is at risk due to the lack of heating, your social housing provider should prioritize repairs. If they don’t seem to be taking your situation seriously, politely but firmly reiterate the urgency of the situation. As a social housing tenant, you have the right to live in a safe and habitable property with functioning heating. Familiarize yourself with your tenancy agreement and relevant regulations from organizations like Shelter England. This knowledge can be helpful if you need to push back on any delays in repairs.

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Keeping Warm While You Wait: Alternative Heating Solutions

While you wait for repairs, here are some tips to stay warm and comfortable:

1. Layer up: 

Think thermal underwear, thick socks, and cozy jumpers.

2. Hot water bottles and blankets: 

These are classic comfort items for a reason! Snuggle up with a hot water bottle and layer on the blankets for a toasty haven.

3. Draft detective:

 Drafts can steal precious heat. Seal any gaps around windows and doors with draught excluders.

4. Get creative: 

Think strategically placed rugs, closing unused rooms to trap heat, and even performing some gentle indoor exercises to generate a little body heat (think jumping jacks!).

Making a Housing Disrepair Claim with National Claims

At National Claims, we understand that living in a social housing property shouldn’t mean sacrificing comfort and safety. If your home has suffered due to a faulty or unsafe heating system, leaking roof, or other disrepair issues, and your social housing provider hasn’t addressed them promptly, you may be entitled to compensation.

Free Consultation

Let’s talk! Our free consultation allows you to discuss the details of your situation with a dedicated solicitor specializing in housing disrepair claims. They’ll listen to the issues you’ve faced and assess the evidence you have, providing initial advice on whether you have a strong case and the potential compensation you could receive.

No Win, No Fee

We believe everyone deserves access to justice, regardless of financial circumstances. That’s why we operate on a “No Win, No Fee” basis. There are no upfront legal costs, and our fees are only payable if your claim is successful. This allows you to pursue compensation for your disrepair woes with peace of mind.


Remember, a cold home shouldn’t be the norm. By staying informed, acting swiftly, and knowing your rights, you can ensure a warm and safe environment for yourself and your family. With a little preparation and some cozy tricks, you can keep the brrr at bay while you get your heating system back on track. So, stay toasty, stay safe, and don’t hesitate to reach out if you need further assistance!

Contact us today to speak to one of our claims specialists who will be able to help you get started on your claim.

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