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Housing Disrepair and Housing Association Negligence

Find out what constitutes negligence from a housing association


Housing is a fundamental human need, providing us with shelter, safety, and comfort. We trust housing associations to manage and maintain our homes in good condition, but what happens when things go awry? In this article, we’ll delve into the world of housing disrepair and housing association negligence, exploring what constitutes negligence, the rights of tenants, and the possibility of legal action in such situations.

What Counts as Housing Association Negligence?

Housing association negligence occurs when a housing provider fails to fulfill its responsibility to maintain and repair properties under its management adequately. It means that your home is not kept in a habitable and safe condition, compromising your health, safety, and overall well-being. Negligence may manifest in various ways, including:

Structural Issues

Structural problems like leaking roofs, cracked walls, or faulty foundations can severely affect the integrity of the property. Left unaddressed, they can lead to even more significant problems and put the occupants at risk.

Damp and Mould

Excessive dampness and mould growth can cause respiratory issues and worsen existing health conditions. These issues often arise due to inadequate ventilation and poor maintenance.

Electrical Hazards

Faulty wiring or outdated electrical systems can be hazardous, leading to electrical shocks, fires, or other accidents.

Plumbing and Water Leaks

Blocked drains, leaking pipes, and poor plumbing can result in water damage, posing health hazards and damaging personal belongings.

Heating and Insulation

Inadequate heating systems and insufficient insulation can make your home uncomfortable and increase energy bills.

Pest Infestations

Negligence may also involve ignoring pest infestations, such as rodents or insects, which can harm both the property and the occupants’ health.

Making a Housing Disrepair Claim

When faced with housing disrepair due to housing association negligence, making a claim can be a viable option to seek resolution and compensation. Here’s a step-by-step guide on how to proceed with a housing disrepair claim:

Document the Disrepair

Before taking any action, thoroughly document the disrepair issues in your home. Take photographs and videos of the problems, making sure to capture details of the damage and its extent.

Inform Your Housing Association

As mentioned earlier, notify your housing association in writing about the disrepair issues you are experiencing. Be clear and specific in your communication, providing them with all the necessary details and evidence.

Give Adequate Time for Repairs

Once the housing association is aware of the disrepair, they should take reasonable steps to address the issues. Be patient and allow them a reasonable time frame to carry out the repairs.

Seek Legal Guidance

If the housing association fails to respond adequately or ignores your claim, consult with National Claims, where we are experienced in dealing with housing disrepair claims. We will review your situation and advise you on the best course of action whilst guiding you through the claims process.

Gather Supporting Evidence

Your solicitor will help you gather all the necessary evidence to support your claim. This may include documentation, photographs, witness statements, and any other relevant information.

Attempt Mediation

Mediation can be a less adversarial way to resolve the dispute. Your solicitor can help facilitate mediation between you and the housing association to find a mutually agreeable solution.

Initiate Court Proceedings

If mediation fails or the housing association continues to neglect their responsibilities, your solicitor may recommend initiating court proceedings. Your claim will be presented before a judge, who will assess the evidence and make a ruling.

Achieving a Resolution

If the court finds in your favour, the housing association may be ordered to carry out the necessary repairs, provide compensation for damages, or offer rent reductions. The outcome will depend on the severity of the disrepair and its impact on your living conditions.

Terraced houses

How much compensation for housing disrepair?

To calculate the compensation you can obtain for your housing disrepair, we recommend filling out one of our claims forms, accessible on our website.


Housing disrepair caused by housing association negligence can be a distressing experience for tenants. The failure to address these issues not only affects the property but also the health and well-being of those residing in it. Understanding your rights as a tenant and knowing the steps to take when facing housing disrepair is crucial in seeking a resolution.

Remember, communication with your housing association is the first step, and documenting the disrepair is essential for supporting your claim. Seek legal guidance when needed, and consider mediation as an alternative dispute resolution. If all else fails, court proceedings can help ensure that your housing association fulfills its duty of care and maintains your home in a safe and habitable condition.

By taking action and standing up for your rights, you contribute to a system where housing associations are held accountable for their negligence, and tenants can enjoy the comfort and security they deserve in their homes.

Contact us today to be put in touch with one of our claims specialists and start your claim.

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