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Know When a Housing Association is Acting Unreasonably

Find out more information on how best to deal with a negligent housing association

Are you a tenant living in a property managed by a housing association? Have you ever wondered if the housing association is behaving unreasonably? Let’s dive into this often perplexing topic to help you identify the signs and understand your rights as a tenant. In this article, we’ll explore the duty of care that housing associations have, the rights of housing association tenants, and how to recognize when a housing association may be acting unreasonably. We will also explain how best to start a claim for your housing disrepair.

Housing Associations and Their Responsibilities

Housing associations are non-profit organizations that play a crucial role in providing affordable housing to individuals and families. They act as landlords for many properties, renting them out to tenants while also maintaining and managing these homes.

Just like any landlord, housing associations have a duty of care towards their tenants. This means they are responsible for ensuring the properties they manage are safe, secure, and well-maintained. They must comply with all relevant regulations and laws, as well as promptly address any issues or repairs that arise during a tenant’s stay.

Promoting Fair and Reasonable Treatment

As part of their duty of care, housing associations are expected to treat their tenants fairly and reasonably. This includes respecting the tenant’s right to enjoy their home without unnecessary interference or disturbances.

Exploring the Rights of Housing Association Tenants

As a housing association tenant, you have the right to live in a safe and habitable environment. This means the property should meet basic standards of health and safety. For instance, the structure of the building should be sound, there should be a functional heating system, and the property should be free from hazards that could cause harm.

The Right to Quiet Enjoyment

Every tenant has the right to quiet enjoyment. This means you have the right to live in your home without being disturbed or harassed by the landlord or anyone acting on their behalf. Of course, this doesn’t mean you can engage in disruptive behavior, but rather that the housing association should respect your privacy and refrain from interfering unnecessarily.

The Right to Prompt Repairs

If something in your home needs repair, you have the right to prompt attention from the housing association. Whether it’s a leaky faucet, a faulty electrical outlet, or a broken window, the housing association should respond to your repair requests in a reasonable time frame. Timely repairs are essential to maintaining a safe and comfortable living environment.

The Right to Fair Treatment

As a tenant, you should expect fair treatment from the housing association in all aspects of your tenancy. This includes fair allocation of housing, transparent communication, and equitable treatment without discrimination based on race, gender, religion, or any other protected characteristic.

Signs of Unreasonable Behavior

One of the most common signs of a housing association acting unreasonably is when they consistently ignore or delay addressing repair requests. If you’ve reported a problem multiple times, and it goes unresolved for an extended period, it could be an indication that the housing association is not fulfilling its duty of care.

Excessive Rent Increases

While housing associations do have the right to increase rent to cover maintenance costs and inflation, sudden and excessive rent hikes without a valid reason may be unreasonable. Rent increases should be justified, reasonable, and in line with local market rates.

Lack of Communication

A responsible housing association should maintain open lines of communication with its tenants. If you find that your attempts to reach out are consistently met with silence or unresponsiveness, it might be a sign that the housing association is not acting reasonably.

Invasive or Harassing Behavior

Another red flag is if the housing association engages in invasive or harassing behavior towards tenants. This could include frequent and unannounced visits, making unfounded accusations, or interfering with your right to quiet enjoyment.

Making a Housing Disrepair Claim

A housing disrepair claim is a legal process through which a tenant can seek compensation or repairs from their housing association for failure to maintain the property in a reasonable condition. If you’ve experienced significant disrepair issues that the housing association has not addressed despite your efforts, making a disrepair claim may be a viable option.

Gathering Evidence

To strengthen your housing disrepair claim, it’s crucial to gather evidence of the disrepair and the housing association’s failure to address it. Take photographs and videos of the issues, keep records of any communications with the housing association, and document the dates when you reported the problems.

Notifying the Housing Association

Before initiating legal action, it’s essential to give the housing association one final opportunity to address the disrepair. Send them a formal written notice outlining the issues and the actions you expect them to take within a reasonable timeframe.

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Seeking Legal Assistance

If the housing association still fails to address the disrepair after receiving your notice, or if they dispute your claim, seeking legal assistance becomes necessary. Contacting our experienced team at National Claims will help with your housing disrepair case. We can guide you through the claims process and help you understand your rights.


Knowing when a housing association is acting unreasonably is crucial for every tenant’s well-being. Housing associations have a duty of care towards their tenants, and tenants have rights that must be respected. From the right to live in a safe and habitable environment to the right to quiet enjoyment, these fundamental rights lay the foundation for a harmonious tenant-landlord relationship.

Recognizing the signs of unreasonable behavior, such as ignoring repair requests, excessive rent increases, or invasive conduct, empowers tenants to take appropriate action when necessary. By communicating concerns, seeking legal advice, and reporting to regulatory authorities, tenants can advocate for their rights and hold housing associations accountable for their actions.

In cases of significant disrepair issues that remain unaddressed, making a housing disrepair claim can be a viable option for seeking compensation or repairs. Through gathering evidence, notifying the housing association, and seeking legal guidance from us at National Claims, tenants can navigate the process effectively and pursue a fair resolution.

As we continue to strive for better housing conditions and tenant rights, remember that every tenant plays a part in fostering a community where everyone is treated with dignity and fairness. By staying informed and proactive, we can collectively create a housing landscape where housing associations uphold their responsibilities, and tenants enjoy safe, secure, and well-maintained homes.

Contact us now to get a start on your claim and to find out more about how we deal with housing disrepair claims. 

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