couple exchanging insurance details after car crash

Navigating the Claims Process: A Step-by-Step Guide to Car Repair After an Accident

Learn more about monitoring the claims progress.

Picture this: You’re cruising down the road, suddenly, out of nowhere, a careless driver sideswipes your car. The immediate shock is followed by a surge of anxiety as you realise you’re now faced with the daunting task of navigating the claims process for car repair after a road traffic accident.

What to Do If You Crash Your Car

Breathe and Assess

Take a deep breath. Accidents happen, and the first step is to ensure everyone’s safety. Check for injuries and call emergency services if needed. Once you’ve ensured everyone’s well-being, move to a safe location and assess the damage.

Exchange Information

Exchange insurance details with the other party involved. Note down their name, contact information, and insurance company details. If there are witnesses, gather their information as well – it might prove invaluable later in the claims process.

Document the Scene

In the age of smartphones, documenting the accident scene has never been easier. Take pictures of the damage to both vehicles, the surrounding area, and any relevant road signs or signals. These visual records can serve as crucial evidence during the claims process.

Notify the Authorities

Depending on the severity of the accident, you may need to notify the police. In the UK, it’s a legal requirement to report accidents involving injury or damage to property. Even if it seems minor, having an official record can aid in the claims process.

The Hire and Repair Process with National Claims

Now, let’s fast forward to the moment you’ve reported the incident, and the claims process is in full swing. National Claims steps into the scene as your trusted partner in navigating the intricate web of paperwork, negotiations, and repairs.

Contacting National Claims

Initiate the Claims Process

Once you’ve reported the incident, contact us at National Claims promptly. Our experienced team will guide you through the process, explaining the necessary steps and ensuring you understand your rights and responsibilities.

Provide Detailed Information

We will require detailed information about the accident, including the police report, witness statements, and, of course, your own account of what transpired. Be as thorough as possible – every detail matters when it comes to establishing fault and liability.

Expert Evaluation

We work with a network of expert evaluators who will assess the damage to your vehicle. Our meticulous examination ensures that all damages are accounted for, from the obvious exterior dents to the less visible internal issues that might have resulted from the collision.

car loss adjuster

Making a Road Traffic Accident Claim with National Claims

Claim Submission

We take charge of the claims submission process, ensuring all necessary documentation is compiled accurately. We navigate the paperwork with finesse, sparing you the headache of dealing with bureaucratic intricacies.

Negotiation with Insurance Companies

We at National Claims will advocate on your behalf. We engage with insurance companies, aiming for a fair settlement that covers all aspects of your car repair, including both visible and hidden damages.

Timely Updates

National Claims keeps you in the loop. Regular updates about the progress of your claim, negotiations, and approval status provide you with peace of mind, knowing that your case is being handled efficiently.

The Repairs: Restoring Your Ride to Glory

Our hire and repair process is simple and straightforward and we make sure that you get the right hire car in the process of your car being repaired. Within 24 hours after your accident, we will make sure you are sitting behind the wheel of a like for like car, ensuring that you are not without a car for too long. 

During the repair process, your car will be repaired with the right factory parts, meaning that no generic parts go near your car. When you get your car back, it will feel as if you’re getting in it again for the first time.


Navigating the claims process for car repair after an accident may initially seem like an overwhelming task. However, with National Claims by your side, it becomes a manageable journey towards restoring your car and peace of mind. Remember, accidents are bumps on the road of life, but with the right support, you can smoothly navigate your way back to the joy of carefree driving.

Contact us today to speak to one of our claims specialists, who will help you get started on your claim.

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