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Striking as a Tenant Against Your Social Landlord

Find out when you can strike against your social landlord

As tenants, we all strive for a safe and comfortable living environment, especially when our landlords are social housing providers. Social landlords play a pivotal role in ensuring that individuals and families have access to affordable homes and necessary amenities. However, there are times when disagreements arise, particularly in the realm of service charges. In this article, we delve into the concept of striking as a tenant against your social landlord, with a focus on service charges, exploring what social landlords are responsible for and how tenants can assert their rights while maintaining a harmonious living arrangement. We will also explain how best for tenants to start a claim for their housing disrepair.

Understanding Social Landlords’ Responsibilities

Social landlords are housing organisations, often government-funded, that provide accommodations for individuals and families who may not be able to afford housing in the private sector. These organisations are entrusted with the task of managing housing units, maintaining communal spaces, and ensuring the overall well-being of their tenants. They have a legal and ethical obligation to offer habitable and safe living conditions.

The Importance of Service Charges

Service charges are a crucial component of the tenant-landlord relationship, particularly in social housing. These charges cover various expenses related to the maintenance and management of the housing complex. They can encompass costs for repairs, cleaning of shared spaces, security services, and even landscaping. Service charges enable social landlords to uphold the quality of living for all residents.

Striking Against Service Charges: When Disagreements Arise

There are instances when tenants might find themselves in disagreement over service charges. This is where the concept of striking as a tenant comes into play. A strike, in this context, involves tenants collectively refusing to pay certain service charges or taking other forms of protest to address grievances.

Tenants might decide to strike if they believe that the service charges are unjustifiably high, the services promised are not being delivered adequately, or if they feel that their voices are not being heard. Striking can be seen as a means of last resort, taken when other channels of communication and negotiation have been exhausted.

Navigating the Striking Process

The process of striking as a tenant against your social landlord requires careful consideration and planning. It’s important to remember that while you have the right to voice your concerns and demand transparency, maintaining a respectful approach is crucial to preserving the relationship between tenants and landlords.


Before resorting to a strike, attempt to engage in open dialogue with your landlord or the housing management. Share your concerns and seek clarifications about the service charges in question. Often, misunderstandings can be resolved through effective communication.

Collective Action

If individual discussions yield no results, consider organising a meeting with fellow tenants. This collective gathering can serve as a platform to discuss shared concerns and evaluate the feasibility of a strike. Remember, unity can amplify your voices and lead to better outcomes.

Document Everything

Keep records of all communications, meetings, and interactions related to the service charges and your concerns. This documentation can serve as evidence of your efforts to resolve the issue amicably.

Seek Mediation

In some cases, it might be beneficial to involve a neutral third party, such as a housing ombudsman or a community mediator, to facilitate discussions between tenants and landlords. Mediation can provide a structured environment for finding common ground.

Legal Considerations

Before taking any drastic steps, familiarise yourself with your rights as a tenant and the legal obligations of your social landlord. Depending on the jurisdiction, there may be regulations in place to protect both parties’ interests.

Making a Housing Disrepair Claim

In addition to addressing service charges, tenants also have the right to live in a well-maintained and safe environment. If you’re facing issues such as mould, dampness, heating problems, or structural defects in your social housing, you might be eligible to make a housing disrepair claim. This involves notifying your landlord of the issues and requesting timely repairs.


Document the disrepair issues thoroughly, including photographs and descriptions. This evidence will be essential when making your claim.


Inform your social landlord in writing about the disrepair issues and request repairs to be carried out within a reasonable timeframe.

Landlord’s Response

Your landlord should respond promptly and schedule necessary repairs. If they fail to do so, you should consider seeking legal guidance from us at National Claims. Our claims specialists will be able to guide you through the claims process to help you feel more comfortable when making your claim.

graffiti saying "lets strike"


Striking as a tenant against your social landlord is a decision that should not be taken lightly. It’s a demonstration of unity and a demand for fairness and transparency in service charges. The relationship between social landlords and tenants is symbiotic, with both parties aiming for a comfortable living environment. Effective communication, mediation, and understanding the legal aspects of tenant-landlord interactions are all vital components of navigating the striking process.

Additionally, the option of making a housing disrepair claim highlights the importance of maintaining a safe and habitable living environment. Just as tenants have responsibilities, social landlords are accountable for the maintenance of their properties.

Ultimately, the hypothetical example of Harmony Haven showcases how tenants, driven by their shared concerns, can take a stand while maintaining a respectful approach. While real-life situations might vary, the principles of communication, collaboration, and the pursuit of fairness remain constant. As we strive for harmonious living, it’s essential to remember that by working together, tenants and social landlords can create communities that thrive and evolve in the spirit of cooperation.

Contact us to start your claim today and be put in touch with one of our knowledgeable claims specialists.

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