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The Most Common Housing Complaints in the UK

Find out more about what the most common complaints are for poor housing conditions

If you’ve ever dipped your toes into the tumultuous waters of renting a property in the United Kingdom, you’re likely familiar with the myriad of challenges that can arise. From temperamental boilers to elusive landlords, the world of UK housing is not without its fair share of grievances. In this article, we’ll dive into the most common housing complaints in the UK, exploring the frustrations that tenants often face and offering practical advice on how to tackle these issues head-on. We will also highlight the best steps to take when making a housing disrepair claim.

The Frustrations of UK Renters

Renting a home in the UK can be a dream come true for some and a never-ending nightmare for others. While many landlords are responsible and responsive to their tenants’ needs, there are those who fall short in maintaining their properties, leading to a litany of complaints. Let’s delve into the five most common housing complaints that plague renters in the UK.

Damp and Mould Problems

Picture this: you walk into your dream rental property, only to be greeted by an unpleasant musty odour and unsightly patches of mould creeping up the walls. Damp and mould problems are among the most frequent complaints lodged by tenants across the UK. Whether it’s a leaky roof, poorly insulated walls, or inadequate ventilation, dampness and mould can turn any living space into an uninhabitable nightmare.

What Can You Do? If you find yourself in a mould-infested abode, don’t despair. Your first step should be to notify your landlord or property management company. They are legally obligated to address damp and mould issues promptly. However, if they fail to take action, you can contact your local environmental health department, which has the authority to inspect and enforce necessary repairs.

Heating and Insulation Woes

Ah, the quintessential British weather – unpredictable at best, bone-chillingly cold at worst. Inadequate heating and insulation are frequent complaints from UK renters, especially during the winter months. There’s nothing quite as disheartening as huddling under blankets in your own home because the heating system isn’t up to snuff.

What Can You Do? If you’re shivering in your own living room due to heating issues, start by informing your landlord. They must ensure that the heating system is functional and provide insulation where needed. If they drag their feet, contact the local council’s housing department or seek advice from organisations like Shelter, which can offer guidance and support to tenants in such situations.

Pest Infestations

A knock-on-the-door visit from unwanted critters is a nightmare no tenant wants to experience. Pest infestations, whether it’s mice, rats, cockroaches, or bedbugs, are a common issue that can quickly turn a home into a battleground.

What Can You Do? At the first sign of pests, report the issue to your landlord or property manager. They should arrange for pest control services to resolve the problem. If they neglect their responsibility, contact your local council’s environmental health department, which can intervene and, if necessary, take legal action against the landlord.

Plumbing Problems

From leaking taps to blocked drains and toilets that seem to have a mind of their own, plumbing issues can be a frequent source of frustration for UK renters. These problems can disrupt daily life and make a rented property feel far from homely.

What Can You Do? As with other complaints, the initial step is to report plumbing issues to your landlord. They are obligated to ensure that plumbing is in working order. If they fail to act, seek advice from organisations like Citizens Advice, which can provide guidance on how to proceed legally and ensure your plumbing woes are addressed.

Unresponsive Landlords

Sometimes, it’s not the physical condition of the property but the lack of communication and responsiveness from landlords that becomes the biggest headache for tenants. Unresponsive landlords can leave tenants feeling helpless when faced with issues that require immediate attention.

What Can You Do? If your landlord seems perpetually out of reach or unwilling to address your concerns, document your attempts to contact them. Send written communication detailing the issues and requesting prompt action. If the situation persists, consider seeking legal advice to explore your options, which may include withholding rent or ending the tenancy under certain circumstances.

How Much Compensation For Damp And Mould UK?

To find out how much compensation you can receive for your housing disrepair, it is best to fill out one of our claims forms that can be found throughout our website.

Making a Housing Disrepair Claim with National Claims

At National Claims, we understand the frustration and stress that come with dealing with housing disrepair issues. We are here to guide you through the process of making a housing disrepair claim, ensuring that your rights as a tenant are upheld and that necessary repairs are carried out promptly.

Note: You can only make a claim if you are currently living in social housing.

Contact National Claims

If you are experiencing housing disrepair issues and your landlord has failed to address them adequately, reach out to us at National Claims. Our experienced team of housing disrepair specialists will assess your situation and provide guidance on the next steps of the claims process.

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Document the Disrepair

To strengthen your case, it’s crucial to document the disrepair issues thoroughly. Take photographs, keep records of communication with your landlord, and gather any evidence that can support your claim. Our team will assist you in organising this information effectively.


Our goal at National Claims is to ensure that your housing disrepair issues are resolved swiftly and effectively. We will advocate on your behalf, seeking compensation for any inconvenience and distress caused by the disrepair. Our panel of solicitors will work diligently to ensure that your rights as a tenant are protected.


Renting a property in the UK can be a rollercoaster ride of highs and lows. While these common housing complaints can cast a shadow over the tenant experience, it’s crucial to remember that tenants have rights and legal protections. When faced with issues like damp and mould, heating problems, pest infestations, plumbing woes, or unresponsive landlords, don’t suffer in silence.

Always start by communicating with your landlord or property management company, and if that doesn’t yield results, reach out to relevant authorities and organisations for support. The key to resolving these common housing complaints in the UK lies in knowing your rights, taking proactive steps, and seeking help when necessary. By doing so, you can turn your rented house into a true home, free from the worries that often plague tenants in the UK.

And when it comes to housing disrepair claims, National Claims is here to support you every step of the way. We understand the challenges you face and are committed to ensuring that your living conditions are safe, comfortable, and compliant with all legal standards. Don’t let housing disrepair issues hold you back from enjoying a peaceful and secure living environment. 

Contact National Claims today to get a start on your claim and to take the first step towards resolving your housing complaints and protecting your rights as a tenant.

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